Gloucester House, County Park Shrivenham Road, Swindon SN1 2NR, UK

ACCOUNT MANAGER

Based in Manchester
Salary £20k - £25k
Permanent

Our client, based in Manchester, is a leading connectivity and infrastructure provider. They are currently looking to add to their ever-growing team and hire an Account Manager to join their organisation.


The Purpose of the role is to retain and grow our client accounts to exceed targets whilst delivering excellent customer experience at all times.

  • To exceed sales and retention targets for a specified group of accounts.

  • Understanding the customer needs and future plans for technology, and positioning our client to the provider of choice for all relevant buying decisions

  • Clear understanding of the existing revenues within the accounts, and what the risks, threats and opportunities are associated with these.

  • Champion the customer perspectives and position internally; epitomizing excellent customer service values in ensuring the customer is central to how we behave.

  • Develop account plans, updating SF and the organization on what will be required to grow and retain the customer.

  • Establish clear contact plans within the customer to ensure that our client has appropriate relationships with technical, business management, influencers and decision makers.

  • Follow internal processes for forecasting, orders, pre-sales and updates.

  • Identify and develop high potential incubator accounts for development by account directors

Required skills:

  • Strong interpersonal, communication and presentation skills.

  • Exceptional ability to qualify sales leads and exceed targets

  • Accurate and effective pipeline management 

  • Industry awareness, with the ability to identify market trends, threats and opportunities 

  • Evidence of customer advocacy

  • Highly developed planning and prioritisation skills

  • Expert internal/external networking and relationship building

  • Expert internal/external customer research

  • Commercial awareness and a focus on 

  • Efficient time management

  • Take ownership and accountability

  • Commercially focused account planning

  • In depth understanding of the customers’ business and key business drivers

  • Awareness and mitigation of all threats/ risks within existing accounts

  • Experience in the telecoms industry

  • Confidence in ability to deliver

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