APPLICATION SUPPORT ENGINEER

Based in Swindon
Salary £27.5k - £30k
Permanent

Summary

We are currently looking for an Applications Support Engineer to work within our client's Service Support Team where the primary role is to work as part of the team delivering a high level of service and support to the Company’s customers, either remotely, by telephone, or on-site.

 

Duties and Experience

  • Management, triage and resolution of reported customer issues or queries, in addition to carrying out planned project work for customer systems installations and application training

  • Monitor and chase progress on open customer issues, queries and work packages being progressed in order to meet the Company’s customer commitments and contractual obligations

  • Work closely when required with other departments to resolve issues and meet the demands of the Company’s customers

  • As required create and produce investigative reports for the PSTL to facilitate the expedition of customer issues Escalate open issues to the SSTL that are not being progressed in a timely manner or that are in danger of infringing the Company’s obligations or commitments made to the customer

  • Help to ensure that all incoming issues are correctly raised by the customer, logged and updated on the Company’s support systems as issues are progressed

  • Where issues cannot be resolved, ensure testing documentation and accompanying results are forwarded and escalated with the development department in line with company protocols

  • For newly released software, create test script documentation, carry out testing and submit the results for Company sign off for release and planned customer implementation

  • Quantify and create application functionality user and technical documentation, systems topology and requirements specifications as required

  • As and when required, attend customer and Company support and sales meetings

  • Complying with the Company’s quality procedures to meet expectations of product and service quality and reliability

  • Assist with other such duties as reasonably requested by the Company

 

About you​

you will

have:

  • Experience of MS Windows PC and Server operating systems, and their application in a business network environment

  • Strong SQL support skills, in particular an understanding of stored procedures and SQL queries

  • Good understanding of system design and networking topologies

  • The ability to deliver all customer requirements, including documentation, installation, training and support

  • Knowledge of telecommunications would be an advantage

  • The ability and willingness to adapt and learn new technologies and system support techniques

  • a full clean UK driving license

  • Experience  working in a Helpdesk function desirable​

  • Have a methodical approach to work, focusing on accuracy and attention to detail

  • Practiced customer-facing service skills backed up by qualifications or experience

  • Excellent analytical, computing and keyboard skills

Be:

  • A motivated and flexible individual who is able to work to deadlines when under pressure

  • Able to work on one’s own initiative as well as being part of an effective team

  • Able to demonstrate excellent verbal and written communication skills at all levels

  • Flexible in approach and willing to work overtime as required

Additional Information

  • The position is offered as an on-going, rolling contract.

  • Competitive rates of pay and travel expenses/accommodation covered

APPLY NOW

Send us a bit of information about yourself, and some key information that you believe will be of benefit to your application, and we'll get back in touch with you!

 

Gloucester House, County Park Shrivenham Road, Swindon SN1 2NR, UK

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