ICT Consultant

Based in Barnet 
Salary up to £28k (DOE)
Permanent

Verelogic are pleased to bring to the market an opportunity for a highly skilled 2nd/3rd line IT Technician with excellent customer service and communication skills.

Customer service

• Be the first port of call for all your clients ICT needs

• Provide great communication with your clients - so they know exactly when you are coming and when your next visit is - including notice of any changes to schedule

• Ensure that your client is are aware of and are using the customer portal.

• Ensure that your clients are aware of all of our services including installations service, training, teaching support, MIS Support & GDPR.

• Work with the client development team to ensure that they are getting the best level of service

• Requesting, follow up and closing quotes with adequate description and detail.

• Keeping areas of work and responsibility clean, tidy and organised.

• Ensure behaviour, including appearance and punctuality, meets standards outlined in consultant guidelines

Essential skills 

• Experience with ICT and technical issues

• Willing and quick to learn new programs or website interfaces

• Flexible and approachable

• Committed to make a positive impact to your end users including teachers and pupils

• Adaptable and able to cope with change including travel to a variety of schools

• Able to work independently and good at planning and organising your own time

• Excellent team player

• Excellent customer services skill

Technical Responsibilities

• Resolve technical problems as quickly as possible

• Ensure that network backup is working and complete a test recovery

• Ensure on-going technical support tickets are logged and closed and active alerts are dealt with in a reasonable timeframe.

• Feedback to the client the progress at the end of each visit

• Ensure that all server recovery material that are required to recover server are readily available on site and kept in a safe and secure place

• Ensure client details are entered on the correct system and server details are kept up to date

• If technically possible, ensure the remote log in software is installed on server and that the client account is on the server.

Quality Responsibilities

• Control of documented information e.g. review, amend and approve company documents relating to the role.

• Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers.

• Customer relations/satisfaction e.g. customer feedback

• Ensure any non-conformances are reported (for any mistakes or complaints etc.)

General

• Ensure excellent communication with schools, manager and other team members - calls and emails are responded to every day

• Work effectively with Team Manager to update progress, ensure best use of weekly hours and resolve any ongoing issues

• Complete timesheet accurately and on time via the RTS system or RTS App

• Follow company procedures for placing orders, requesting installations and help ensure that the company are aware of any new opportunities

• To work safely and in accordance with the company's health & safety policy and procedures and to be aware of your health & safety responsibilities within your team

• To complete ad hoc tasks as and when required to meet the needs of the business helping to shadow, train and induct new and inexperienced members of the team

If the above sounds of interest to you please don't hesitate to get in touch with Sean Dunn (sdunn@verelogic.co.uk) with your CV.