Service Coordinator

Based in Cheshire
Salary up to £20k
Permanent

Joining a small team of 4, you will be the heart of managing servicing and coordinating.

 

Salary is  £19,500 plus £1,000 annual bonus based on company and department performance.

 

20 days holiday plus bank holidays.  An additional 1 day’s holiday is earned for each year’s service, capped at 25 days.

 

Office hours are 08:30 to 17:00.

 

Job Description
To provide support to the Warrington Service client base and team of regional technicians. service call management, order processing, labour planning and reporting form key parts of the role.
 

Joining a small team of 4, you will be the heart of managing servicing and coordinating.

 

Salary is  £19,500 plus £1,000 annual bonus based on company and department performance.

 

20 days holiday plus bank holidays.  An additional 1 day’s holiday is earned for each year’s service, capped at 25 days.

 

Office hours are 08:30 to 17:00.

 

Job Description
To provide support to the Warrington Service client base and team of regional technicians. service call management, order processing, labour planning and reporting form key parts of the role.

The Role will include:


• Logging new calls/customer liaison via SAP Service Module
• Daily planning and allocation of service technicians
• Housekeeping of SAP database, sites, equipment etc.
• Creating sales orders and booking out parts required
• Invoicing completed works
• Dealing with returned stock from technicians
• Assisting with invoice queries/credit note request forms
• Creating quotes for new works/repairs
• Liaising with other departments where required
• General administrative duties as required to support the operation of the Service department

NB: This list is not an exhaustive statement of the responsibilities or activities involved in this position. The job holder may be required to undertake other related tasks at the request of Service Division Management.

Liaison with:
• Clients, Technicians and other departments

 

Qualifications/Skills:
• A good working knowledge of SAP (not essential), Word & Excel
• Professional and courteous telephone manner
• Good communication and teamwork skills are essential
• The ability to work in a fast paced environment and meet deadlines
• Excellent administrative and organisational skills
 

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