Our client is Europe's largest privately-owned IT business, who help clients succeed through IT transformation and exceptional customer experiences. They are a business where innovation is greater as we combine unique ideas, people and disciplines. They are a global company that is passionate about IT and where we look to simplify the complex.
 
Key Responsibilities: 

• Management of WIMS and OSD for desktop environment

• Assistance in development and creation a standard WIM image

• Assistance in production of OSD task sequencing for various H/W platforms

• Assistance in testing of newly created SOE’s

• Assistance in troubleshooting of SOE or build-related issues

• Liaising with suppliers in the correction of faults and the implementation of software and hardware fixes and upgrades

• Documentation of all technical solutions within the Service Desk knowledge base

• Provision of technical support and training to 1st and 2nd Line Service Desk Analysts

• Testing and documentation of new hardware

• Writing of user documentation to support the front office hardware and software infrastructure

• Creation of group policies and administration of existing ones

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Key Skills: 

• In depth knowledge of Microsoft client operating systems (Windows 10/11)

• Active Directory and GPO’s

• Microsoft SCCM

• Microsoft Group Policy administration

• Extensive experience of working in a desktop support environment

• Knowledge of WIMS & their management.

• Experience in System Centre Configuration Manager (SCCM), Assessment and Deployment Kit (ADK) and Microsoft Deployment Toolkit.

• Network Infrastructure

• ​Ability to manage & create documents which are professional & articulate.