SENIOR ICT TECHNICIAN

Based in Swindon
Salary up to £40k per annum
Permanent

Role Overview

Exceptional service sits at the heart of our business. This exciting new role is part of our vision to be famous for customer engagement by delivering true Managed Service to our customers.

The Senior IT Technician will become a key member of the wider Operations team which plays a pivotal role in the continued success of the team and is integral to the ambitious growth plans of the business through the delivery of exceptional customer service.

Key Responsibilities

• Develop and maintain excellent relationships with customers and stakeholders.

• Delivery of Projects to include 365 migrations, SharePoint migrations, Windows Server installations & Fibre installs.

• Pre-Sales Support, designing, scoping, and presenting projects to customers.

• Technical Service Management to include trend analysis, regular calls with customers, Service Reviews, Risk analysis, onsite audits, road mapping and supporting customer budgeting.

• IT Service Desk Escalations.

• Highlight IT sales opportunities within customer base.

• Create, maintain, and ensure all company documentation is available to all employees.

• Highlight new solutions to the business which would be commercially beneficial to the organisation.

• Ensure service level agreements are met and customer expectations are set accordingly.

• Work closely with peers and suppliers to ensure compliance and high levels of service are delivered.

• Work towards continually meeting personal targets and contribute both individually and as a team to the agreed team targets.

• Build and maintain an inclusive knowledge of service offerings to be able to provide advice when required to both customers and account managers.

Skills Required

• 5 Years' experience in IT Managed Service industry

• Microsoft Certified Professional Qualifications.

• Passion to deliver outstanding customer service.

• A team player

• Excellent verbal and communication skills

• Time Management skills essential

• Strong attention to detail

• An ability to multi-task

• Self-motivated