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CUSTOMER SUPPORT ENGINEER

Based in Aberdeen
Salary DOE

Role purpose:

We are looking for a dedicated IT Engineer to join a great client providing deskside computer support on IT hardware and software products, to work efficiently and proactively to deliver IT support services to the VIP users and other users located at all client locations in Aberdeen.

 

Security Clearance or the willingness to do so, is required for this role

Key responsibilities:

  • Hardware break/fix with software build and support in additional desk site support

  • The Engineers will undertake VIP Support and related activities to a number of VIP's located at each of the locations (the tasks should take no more than 2 hours a day) and will be available to provide general Desktop support for Aberdeen based users.

  • Daily checks with VIP's where required.

  • Provide meeting room support including meeting room checks (a.m.) and pre meeting room checks to ensure room functionality.

  • Maintain and ensure the availability of stock of Built Laptops locally, as required by Harbour Energy to fulfil Hardware support requests.

  • Progress and update Incidents assigned to them in ServiceNow.

  • Stock and upkeep of Smart Velocity Lockers when installed (Training to be provided).

  • Compliance with the client's corporate policies with information security as a critical component.

  • Asset Stock Management and Disposals

 

Skills and experience:

  • Trained in Desktop / Laptop / Printers and Servers

  • Network Support Skills Switches , Routers - Cisco / HP etc

  • Knowledge of common operating systems and software products, including MS Office / Outlook.

  • Ability to adapt to the support of client specific / bespoke applications

  • Ability to work under pressure in a time critical environment.

  • Excellent Customer Facing Skills

  • Knowledge of PC, Laptop, Desktop Printer & associated peripherals operation

  • Knowledge of Operating systems and applications utilised on PC's, Laptop, Desktop Printer operation.     

  • Server Support Experience Wintel systems.

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