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CUSTOMER SUPPORT ENGINEER

Based in Warrington
Salary DOE
Permanent

This role will be based on a customer site where you will be configuring applications & hardware on new & existing IT related devices including desktops, laptops, servers, mobile phones and any other related IT Devices. This is an excellent opportunity to work in a supportive team with true career growth pathways.

 

Key responsibilities:

  • Proactively manage all calls efficiently and advise the customer of problems and keep them informed and updated of the planned resolution, escalating calls where necessary.

  • Liaise with and provide assistance as requested to 3rd party IT Company's both off and on site

  • Configure applications and hardware on new and existing IT related devices

  • Provide support to VIP users, with a tight SLA if applicable

  • Ensure Timely and responsive communications both to internal and external stakeholders as required. 


Skills and experience:

  • Competent in Technical ability in hardware breakfix, software & operating systems to support the customer to their required standards on the hardware, software and systems

  • Able to obtain the required level of security clearance (with no caveats) required to fulfil all operational requirements of the role.

  • Full UK Driving licence is required

  • Good problem solving skills

  • Familiarity with network operating systems, MS Office and have a good understanding of current Windows operating systems and using remote software.

Apply Now

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Send us a bit of information about yourself, and some key information that you believe will be of benefit to your application, and we'll get back in touch with you!

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