Role Purpose:

Attend customer sites to support IT hardware and software products within the required Service Level Agreement (SLA). Work efficiently and proactively to deliver IT support services to a diverse range of customers.

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Skills and Experience:

• Good customer service skills
• Knowledge and experience of PC, laptop, printer, and associated peripherals operation
• AV experience
• UK Driving Licence
• Security clearance, or willingness to apply

 

Key Responsibilities:

• Achieve the KPI target of 5 visits/fixes per day.
• Repair, diagnose, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals.
• Provide customer builds and configuration to the desk.
• Utilise PDA to check and update allocated calls in a timely manner to meet the required commit time and reflect actual work done in real time.

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