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IT FIELD DELIVERY ENGINEER

Based in St Albans / Luton (Field-Based)
Salary DOE

Role Purpose:

Attend customer sites to support IT hardware and software products within the required Service Level Agreement (SLA). Work efficiently and proactively to deliver IT support services to a diverse range of customers.

Skills and Experience:

  • Good customer service skills
  • Knowledge and experience of PC, laptop, printer, and associated peripherals operation
  • AV experience
  • UK Driving Licence
  • Security clearance, or willingness to apply

 

Key Responsibilities:

  • Achieve the KPI target of 5 visits/fixes per day.
  • Repair, diagnose, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals.
  • Provide customer builds and configuration to the desk.
  • Utilise PDA to check and update allocated calls in a timely manner to meet the required commit time and reflect actual work done in real time.

 

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Send us a bit of information about yourself, and some key information that you believe will be of benefit to your application, and we'll get back in touch with you!

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