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IT FIELD DELIVERY ENGINEER
Based in St Albans / Luton (Field-Based)
Salary DOE
Role Purpose:
Attend customer sites to support IT hardware and software products within the required Service Level Agreement (SLA). Work efficiently and proactively to deliver IT support services to a diverse range of customers.
Skills and Experience:
- Good customer service skills
- Knowledge and experience of PC, laptop, printer, and associated peripherals operation
- AV experience
- UK Driving Licence
- Security clearance, or willingness to apply
Key Responsibilities:
- Achieve the KPI target of 5 visits/fixes per day.
- Repair, diagnose, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals.
- Provide customer builds and configuration to the desk.
- Utilise PDA to check and update allocated calls in a timely manner to meet the required commit time and reflect actual work done in real time.
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