Code on Laptop Computer


Based in Taunton
Salary £21k - £23k


Verelogic are very pleased to be supporting a new client with their IT requirements. An opportunity has developed for a skilled and experienced ICT Field Engineer Covering the M5 corridor between Taunton and Bristol with experience in supporting schools with their IT systems.

Trust ICT Service Field & Helpdesk Technicians are a part of a multi-disciplinary team, line managed by the Trust ICT Service Manager. Field & Helpdesk Technicians assist with the provision and maintenance of effective technical support to school ICT systems, ensuring that all faults and problems are quickly rectified to agreed service level agreements.

Duties and Responsibilites

  • Delivery of the ICT service in schools to ITIL standards via the Trust ICT Helpdesk and processes

  • Remotely supporting users via the Trust ICT Helpdesk

Technical Responsibilities:

  • Installation of new hardware

  • Deployment of Operating Systems following the Trust change procedures

  • Deployment of Applications following the Trust change procedures

  • Password resets following the Trust change procedures

  • Ensure equipment is safe to use

  • Perform on site ‘Health Checks’ based on Trust procedures and compliance software

  • Ensure communication cabinets are tidy and well ventilated

  • Assist users with the recovery of files and folders within Office 365

  • Replace cables & equipment within service level agreements

  • Troubleshoot data cabling & equipment on site

  • Troubleshoot software and systems remotely and on site

  • Maintain filtering systems

  • Perform project and other associated technical works as instructed by the Trust ICT manager

  • Perform proactive technical maintenance on school and Trust equipment following Trust ICT procedures

  • Repair, upgrade and refurbish equipment

  • Instigate and manage hardware warranty replacements/repairs with third parties

Operational Responsibilities:

  • Maintain each school’s ICT asset register

  • Order replacement parts in line with the Trust ICT procedures

  • Maintain records of consumables used in line with the Trust ICT procedures

  • Resolve Incidents and problems on site and remotely within agreed service levels and following Trust procedures

  • Provide support and specialist knowledge on the use of core technologies used in our schools.

  • Record all actions in the Helpdesk system following Trust procedures

  • Follow backup and security procedures

  • Respond to Helpdesk tickets within agreed service level agreements

  • Offer help and call backs to users for helpdesk tickets within agreed timescales

  • Account for all time in the Helpdesk system

  • Manage school visits in line with agreed service levels and visit schedules, ensuring that schools are aware of changes to schedules

  • Be the first point of contact for the helpdesk for as required by the Trust ICT Manager


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