Job Title: Distributed Field Support Engineer

Location: Dorset / Somerset

Salary: D.O.E

Key responsibilities:

• Diagnose, repair, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals.

• Perform desk-side support for our clients as requested.

• Assist other engineers in delivering services to our customers.

• Cover site roles as required due to planned or unplanned absence.

• Carry out any other reasonable request from your line management.

• Perform customer rebuilds and configuration at the desk.

• Undertake AV repairs and printer repairs.

• Carry out IMAC projects with minimal supervision.

• May be required to train on new technologies, such as AV or Cisco.

• Comply with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace.

• Maintain a professional and presentable appearance at all times.

• Must hold a full UK manual driving licence where required for the role.

• Respond promptly to any information requests from your line management.

• Be familiar with customer policies and processes, where applicable.

• Be approachable and open to training requirements related to the role.

• Maintain the skills and knowledge necessary to perform the role to the required standard.

• Embrace new technologies and adapt to change.

• Ensure company assets are kept in good working order and general condition.

Skills and experience:

• Operation knowledge of PCs, laptops, printers, and associated peripherals.

• Familiarity with key client-specific procedures.

• Trained in desktop, laptop, printer, and server maintenance.

• Extensive knowledge of common software products.

• Experience with AV systems.

• Strong customer-facing skills.

• BPSS (Baseline Personnel Security Standard) clearance.

SC Clearance