Licensing Operations Specialist

Location: Birmingham or Manchester (Hybrid working available )

Salary: Competitive + benefits

Working Hours: Monday - Friday, 9:00am - 5:30pm

Overview

This is an exciting opportunity to join our client who are an established IT organisation they are seeking a Licensing Operations Specialist to join there Operations team. This is an excellent opportunity for someone with software licensing experience and strong commercial awareness to support strategic software vendors, with a particular focus on Microsoft licensing.

The successful candidate will be responsible for producing accurate, vendor-compliant and commercially viable quotations, as well as supporting the end-to-end order and billing process.

Role Purpose

Working as part of the wider operations function, the Licensing Operations Specialist will use product licensing knowledge and commercial understanding to:

• Produce accurate and compliant customer quotations

• Support customer order processing

• Manage vendor-specific processes

• Ensure smooth end-to-end delivery across the sales cycle

Key Responsibilities

• Act as a Licensing Specialist for Microsoft software and other relevant vendors

• Maintain up-to-date knowledge of licensing rules, pricing structures and vendor programmes

• Support qualification of customer requirements alongside sales teams

• Ensure pricing structures and banding are appropriate at customer level

• Produce professional, customer-facing quotations with supporting documentation

• Resolve quotation-related queries efficiently

• Attend internal and customer calls where required

• Support vendor processes at quotation and order stage (including CSP where applicable)

• Act as a central point of contact for Operations regarding order requirements

• Liaise with sales teams and vendors throughout the sales cycle

• Support consumption billing processes and order accuracy

• Ensure compliance with company policies and procedures

• Deliver high standards of customer service

• Undertake relevant training and vendor accreditations where required

Skills & Experience Required

• Experience within software licensing, IT operations or a technology-focused environment

• Knowledge of Microsoft licensing highly desirable

• Excellent written and verbal communication skills

• Strong attention to detail and accuracy

• Ability to manage multiple priorities and meet deadlines

• Analytical mindset with commercial awareness

• Adaptable and comfortable in a fast-paced environment

Package

• Competitive  salary

• Company benefits package

• Flexible benefits scheme

• Hybrid working model

• Ongoing training and development