JOB TITLE: Print Scanning Technician

LOCATION: Stevenage

SALARY: DOE

HOURS:  Monday to Friday - 7.30am to 4 -4.30pm

Role Purpose:

To be responsible for the printing and scanning of documents with the agreed finishing requirements of our client's requests and any photocopying that is required.

Key Responsibilities:

• Utilises relevant support systems and software for the day-to-day delivery of the Managed Print Service.

• Manage and carry out quality print and scanning tasks as per agreed Service Level Agreement (SLA) timescales and to the requester's specification.

• Adhere to the Health & Safety processes and aspects of the relevant equipment.

• Ensure all documents are processed in line with our client's document security procedures.

• Liaise with our client's registry departments to obtain authorisation and sign-off for the documents produced.

• Liaise with our client's registry regarding relevant document security.

• Participate in any training or career development schemes or company meetings as required by management.

• Act as interface to various third-party suppliers.

• Actively promote information security best practice within areas of responsibility.

• Ensure consumables are readily available and match specification in order to meet the production schedules.

• Perform daily checks and ensure adequate maintenance of all equipment and machinery, identifying and taking remedial action by contacting the relevant supplier.

• Be aware of and maintain safe working practices related to Health and Safety and COSHH regulations.

• Place service calls when applicable.

• Monitor all MFD/print-related jobs in Self IT/Web Desk and carry out tasks required, i.e. changing consumables and referring certain jobs back to the Helpdesk for engineer call-out.

• Be responsible for scanning documents and burning of CDs.

• Carry out other reasonable tasks as directed by management.

Skills and Experience:

• Demonstrable ability to work within an IT environment with moderate PC skills. Full training on bespoke finishing equipment is available.

• A customer-oriented approach with excellent written and verbal communication skills.

• Focused on delivering agreed objectives and results.

• Ability to drive results within tight timeframes.

• Must be able to deliver results and negotiate changes while working with a cross-functional team.

• PC skills (including MS Office suite, bespoke company applications, etc.).

• Strong organisational skills and demonstrable ability to prioritise, plan and meet deadlines.

• Ability to handle difficult and demanding customer environments.

• Ability to deal with customers and liaise with other departments in a confident but friendly manner.

• Ability to work independently towards individual and team objectives associated with the role.

• Ability to work in a team, while managing own workload is essential.