Gloucester House, County Park Shrivenham Road, Swindon SN1 2NR, UK

MOBILITY SPECIALIST

Based in York
Salary £30k - £35k
Permanent

Non-negotiable:

  • Broad range of skills and knowledge including server technologies, networking, virtualisation, firewalls and security technologies.

  • Minimum 3 years’ experience in a 2nd/3rd line/consultancy role

  • Some exposure to mobility management technologies


Function:

To act as a Technical Specialist in mobility technologies, providing advice, design, delivery and support to customers and our hosted and managed services.

Duties:

To carry out a varied selection of duties including, but not limited to:

  • Technical consultancy and implementation work, on customer sites, for managed services and for hosted services.

  • Assisting Sales staff in identifying and qualifying opportunities.

  • Providing technical pre-sales support by attending meetings, conference calls, providing technical web demonstrations and in any other way required.

  • Technical scoping of customer requirements.

  • Creating high and low level technical documentation for customer consultancy engagements.

  • 3rd line technical support for relevant services.

  • Provide in-house solution and product training to staff.

Skills / Experience Required:

  • Knowledge in a broad range of technologies including server technologies, networking, virtualisation, firewalls and security technologies.

  • Experience of mobility management technologies

  • Minimum 3 years’ experience in a 2nd/3rdline/consultancy role

  • Ability to understand complex technical concepts

  • Ability to learn and absorb new skills and technologies

  • Strong customer facing skills

  • Excellent communication skills both written and verbal

  • Able to create high quality technical documentation

Desirable Knowledge/Qualifications

  • VMware AirWatch

  • Data Centre Virtualisation

  • Microsoft O365

  • Cloud Technologies

  • Firewalls

  • IT Security products

  • Any vendor qualifications would be advantageous

Person:

  • ‘Hands on’ approach and a willingness to learn

  • Enthusiastic and motivated

  • Ability to prioritise

  • Attention to detail

  • Team player

  • Able to work on own initiative

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