SOFTWARE & TARIFF ADVISOR

Based in Swindon
Salary £20k per annum
Permanent

Summary

We are currently recruiting for a Software & Tariff Advisor to configure software & products, including testing to meet customer’s requirements, assisting other departments with any problems that may arise and carry out normal day to day office duties.

Main Duties

  • Complete process ownership from confirming the customer’s requirements, creation and issue of works quotation, follow up on outstanding requests / quotations, through to completing the configuration work for both UK and Export customers

  • Testing the configured software / products to ensure that they meet the customer’s expectations

  • The role also includes other product configuration activities including creation and checking of software specifications,  product configurations, tariffs, key files, language files and credit card setups

  • Work closely when required with other departments including field service, parking support and sales to resolve issues and meet the demands of the Company’s customers

  • As required create and produce investigative reports for the PCTL to facilitate the expedition of customer issues

  • Escalate open issues to the PCTL that are not being progressed in a timely manner or that are in danger of infringing the Company’s obligations or commitments made to the customer

  • Help to ensure that all incoming requests are correctly raised by the customer, logged and updated on the Company’s support systems as issues are progressed

  • Provide product configuration advice to customers to support the delivery of customer products; this may include UK on-site visits where necessary

  • As an when required, attend customer and Company support and sales meetings

  • General day to day office duties including filing, archiving and PROM erasing

  • Assist with other such duties as reasonably requested by the Company

About you

  • Individual with a reasonable knowledge of Microsoft Office

  • Good all round IT skills

  • Ability to communicate effectively

  • Motivated and flexible individual who is able to work to deadlines when under pressure

  • Ability to work on one’s own initiative as well as being part of an effective team

  • Ability and willingness to adapt and learn new technologies

  • Ability to deliver all customer requirements, including documentation and support

  • Have a methodical approach to work, focusing on accuracy and attention to detail

  • Flexible in approach and willing to work overtime as required

  • Have experience of customer facing skills would be an advantage

  • Possess excellent keyboard skills

APPLY NOW

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Gloucester House, County Park Shrivenham Road, Swindon SN1 2NR, UK

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