SOFTWARE & TARIFF ADVISOR

Based in Swindon
Salary £20k per annum
Permanent

Summary

We are currently recruiting for a Software & Tariff Advisor to configure software & products, including testing to meet customer’s requirements, assisting other departments with any problems that may arise and carry out normal day to day office duties.

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Main Duties

• Complete process ownership from confirming the customer’s requirements, creation and issue of works quotation, follow up on outstanding requests / quotations, through to completing the configuration work for both UK and Export customers

• Testing the configured software / products to ensure that they meet the customer’s expectations

• The role also includes other product configuration activities including creation and checking of software specifications,  product configurations, tariffs, key files, language files and credit card setups

• Work closely when required with other departments including field service, parking support and sales to resolve issues and meet the demands of the Company’s customers

• As required create and produce investigative reports for the PCTL to facilitate the expedition of customer issues

• Escalate open issues to the PCTL that are not being progressed in a timely manner or that are in danger of infringing the Company’s obligations or commitments made to the customer

• Help to ensure that all incoming requests are correctly raised by the customer, logged and updated on the Company’s support systems as issues are progressed

• Provide product configuration advice to customers to support the delivery of customer products; this may include UK on-site visits where necessary

• As an when required, attend customer and Company support and sales meetings

• General day to day office duties including filing, archiving and PROM erasing

• Assist with other such duties as reasonably requested by the Company

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About you

• Individual with a reasonable knowledge of Microsoft Office

• Good all round IT skills

• Ability to communicate effectively

• Motivated and flexible individual who is able to work to deadlines when under pressure

• Ability to work on one’s own initiative as well as being part of an effective team

• Ability and willingness to adapt and learn new technologies

• Ability to deliver all customer requirements, including documentation and support

• Have a methodical approach to work, focusing on accuracy and attention to detail

• Flexible in approach and willing to work overtime as required

• Have experience of customer facing skills would be an advantage

• Possess excellent keyboard skills