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Based in London 
Salary up to £30k (DOE)

Our client is current seeking an IT Consultant/2nd line who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers to join an expanding team in the Southeast London area.

This role will be supporting primary schools of a Secondary Education Trust in the Southeast London. You will be a liaison between these schools and our client, ensuring that they are kept informed about the products and services our client can provide, and managing the customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. 

To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role.

Our ideal candidate should have at least 2 years' experience in working in a previous ICT Technician/2nd line in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. 

Responsibilities include

  • Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions.

  • Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.

  • Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)

The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. 

In return, we are offering a salary of between £28,000 - £30,000 negotiable for the right person plus an annual TFL travel card for zones 1-6. Benefits include pension scheme, electric/hybrid car scheme, cycle scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.

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