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Field Based, Covering Edinburgh & Central Belt
Salary DOE plus Company Car, Fuel Card and Large Company Benefits
Permanent / Full Time

Why our client?

  • An inclusive workplace

  • Excellent package: solid basic and company benefits

  • Hybrid working in line with role requirements

  • Career development and life-long learning opportunities

  • Opportunity to join Europe's largest privately-owned IT Company

Key Responsibilities

  • Maintain and repair the full range of Ricoh, Canon, HP, MFP & Production Print equipment in line with the published technical specifications while adopting both client and end client work methods and health and safety procedures.

  • Attend to field technical calls at client premises as directed by call control, responding to requests within the targeted response time and fix products on site efficiently and with minimum delay.

  • Ensure that accurate technical records are maintained via use of the PDA service support tools and by communicating with call control at required and appropriate times

  • Maintain and manage Egnyte cloud-based digital document repository access via regular on-line synchronisation of provided laptop tools

  • Liaise and co-operate with other departments within our client to promote an efficient level of operational service

  • Communicate regularly within the Technical Department escalation channels regarding technical observations, in order to support any customer or equipment related issues or concerns, in order for corrective action to be taken

Key Skills / Requirements

  • Competent technician with extensive experience of repairing and maintaining colour and monochrome MFP devices including low, mid and high volume machines

  • Connectivity experience [e.g. able to install print drivers & connect basic printer to simple network]

  • High level of competency in relation to diagnostic fault finding

  • DBS and SC Vetting will be a mandatory requirement for this role

  • Excellent Customer Service skills


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