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Based in Hertfordshire - Onsite until probation then Hybrid
Competitive salary + Benefits

Our client is Europe's largest privately-owned IT business, who help clients succeed through IT transformation and exceptional customer experiences. They are a business where innovation is greater as we combine unique ideas, people and disciplines. They are a global company that is passionate about IT and where we look to simplify the complex.
Key Responsibilities: 

  • Management of WIMS and OSD for desktop environment

  • Assistance in development and creation a standard WIM image

  • Assistance in production of OSD task sequencing for various H/W platforms

  • Assistance in testing of newly created SOE’s

  • Assistance in troubleshooting of SOE or build-related issues

  • Liaising with suppliers in the correction of faults and the implementation of software and hardware fixes and upgrades

  • Documentation of all technical solutions within the Service Desk knowledge base

  • Provision of technical support and training to 1st and 2nd Line Service Desk Analysts

  • Testing and documentation of new hardware

  • Writing of user documentation to support the front office hardware and software infrastructure

  • Creation of group policies and administration of existing ones

Key Skills: 

  • In depth knowledge of Microsoft client operating systems (Windows 10/11)

  • Active Directory and GPO’s

  • Microsoft SCCM

  • Microsoft Group Policy administration

  • Extensive experience of working in a desktop support environment

  • Knowledge of WIMS & their management.

  • Experience in System Centre Configuration Manager (SCCM), Assessment and Deployment Kit (ADK) and Microsoft Deployment Toolkit.

  • Network Infrastructure

  • Ability to manage & create documents which are professional & articulate.

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